lodibet Privacy Policy

This Privacy Policy ("Policy") describes how lodibet ("the Company," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "Player") who access or use the lodibet online gaming platform at lodibet.one and all associated services (collectively, the "Platform").

lodibet is committed to protecting the privacy and personal data of all its players, particularly those based in the Philippines. This Policy is drafted in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC).

This Policy should be read together with the lodibet Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on privacy matters, this Policy shall prevail.

lodibet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Email address
• Mobile number
• Residential address (including city, province, and postal code)

2.2 Identity Verification (KYC) Data

• Government-issued photo ID (e.g., Philippine passport, driver's license, PhilSys National ID, SSS/GSIS ID, Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or live photo for identity verification purposes

2.3 Financial Data

• Payment method details (e.g., GCash account reference, PayMaya account reference, BPI/BDO/Metrobank account details)
• Transaction history including deposits, withdrawals, and wager amounts in Philippine Peso (PHP)
• Source of funds declarations where required by anti-money laundering regulations

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session duration
• Pages visited, games played, and features used on the Platform
• Clickstream data and interaction logs

2.5 Communications Data

• Records of communications with our customer support team via live chat, email, or other channels
• Feedback, survey responses, and complaints submitted to lodibet

lodibet collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering screening services; payment data from payment processors such as GCash and PayMaya.
• Regulatory sources: Information received from PAGCOR or other regulatory bodies in connection with licensing, compliance, or investigation requirements.

lodibet uses your personal data for the following purposes:

Under the Philippine Data Privacy Act, lodibet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the lodibet Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the DPA itself.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

lodibet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• KYC and identity verification providers: Third-party services that assist with document verification and age confirmation.
• AML and fraud screening services: Providers that screen transactions and player profiles against sanctions lists and fraud databases.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

lodibet uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Performance cookies: Collect anonymized data about how players use the Platform, helping us identify areas for improvement.
• Functional cookies: Remember your preferences (such as language settings) to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate player behavior and Platform usage patterns.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the lodibet Platform, including the ability to log in to your account.

lodibet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA and tax regulations.
• Customer support communications: Retained for three (3) years from the date of the last interaction, or longer if related to an ongoing dispute or regulatory matter.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be anonymized and retained for analytical purposes.
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

lodibet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data at rest using industry-standard algorithms
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for administrative access to systems holding personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

While lodibet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access to your account.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lodibet:

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) days, or within such extended period as permitted by the DPA where the request is complex or numerous.

The lodibet Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law governing online gaming and gambling. lodibet does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately using the details in Section 14.

In the course of operating the Platform, lodibet may transfer your personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or KYC verification services with operations in other countries).

Where such transfers occur, lodibet ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements incorporating data protection clauses consistent with the DPA
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the NPC
• Your explicit consent where required by applicable law

lodibet will not transfer your personal data to jurisdictions that do not provide adequate data protection safeguards without your prior consent or a lawful basis under the DPA.

lodibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how lodibet protects your personal data. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by lodibet, please contact our Data Protection Officer (DPO):

Data Protection Officer — lodibet
Email: [email protected]
Support: [email protected]

We aim to acknowledge all privacy-related inquiries within five (5) business days and to resolve them within thirty (30) days. For complex requests, we may require additional time and will inform you accordingly.

For responsible gaming concerns, please visit our dedicated Responsible Gaming page, which provides information on self-exclusion tools, deposit limits, and support resources available to Filipino players.